SHIPPING ORDERS EUROPE
In the case of not having stock, you will be informed quickly of this circumstance and the estimated replacement and delivery period.So you can decide if you go ahead with the order or tell us if you want to cancel it.
At the moment, we only ship to Europe
For the delivery times shown below, it is considered that the requested products are in our stock and payment has been received before 5pm.
International shipment certified under the signature,
by the main international transport companies, Gls, Dhl, etc ...
Costs Shipping according to the weight and volume of the package.
The online store, it calculates automatically before accepting the payment.
|Other countries Europe
In general terms, there are three causes of return of orders or products:
Right of revocation:
Article 44 of Law 7/1996, dated January 15, on Retail Merchandise Management, grants you the right to revocate the requested request within a period of up to 14 days from the receipt of the request, after notifying AntHouse. Is within that period, with a refund of the price that would have paid for it.
To do this, you must return the complete order, with all the original accessories and packaging of the products and in perfect condition, so that the product can be offered to another customer, as is and as you would like to receive it.
In this case, the costs of shipping, return and reimbursement if any would have flowed from your account. Be sure to use an accredited transport company to return the product to us, since it will be your responsibility that we arrive and also in perfect condition.
Return for defects produced in the transport or shipping error:
When you use Messaging, the shipping costs you pay include transportation insurance. If at the time of delivery it is clearly and clearly visible that a product has defects caused by transport damage or an error is also detected in the goods received, you must record it on the delivery note and Please notify AntHouse.es within 24 hours of receipt of the order. In this way, we can claim damages to the transport company and we can re-send you the replacement of the damaged products or refund the price paid for them. If you do not follow these instructions, we will not be able to claim damages despite being insured and consequently we will not be able to replace the damaged merchandise.
If you receive a product that does not correspond or there is a product missing from the order, please let us know at this email address: [email protected]. We will check and replace the wrong product or we will send you the missing product.
Return by defective product (guarantee)
Unless otherwise specified, the products offered at AntHouse.es have a warranty period of 2 years from the date of invoice, for which they can be requested for repair or, if possible, replaced by an equal one Pursuant to Law 23/2003, of July 10, on Guarantees on the Sale of Consumer Goods.
The return of orders and products in all cases must request them by e-mail to this address of mail: [email protected] indicating the order number and the cause of the return, to be able to indicate the procedure to follow.